Order processing and delivery are key aspects of our ability to provide you with a great shopping experience. Below are the details of our shipping and delivery policy:
Order processing time:
Once you place an order and successfully complete payment, our team will process your order as soon as possible. Typically, order processing time is 1-2 business days. Please note that order processing times may be extended during promotional events or special circumstances. If you have any questions about order processing times, please contact our customer service team.
Shipping method:
Our logistics partners will take care of delivering your order safely. We will choose the most suitable shipping method according to your shipping address and the weight and size of your order. Generally, we use reliable couriers for domestic and international shipments.
Transportation time:
Shipping time depends on your shipping address and the shipping method chosen. Domestic shipping typically takes 3-7 business days, international shipping may take longer. Please note that shipping time may vary depending on the shipping company, destination and uncontrollable factors (such as weather, customs inspection, etc.).
freight:
Our shipping charges are based on the weight, dimensions and destination of your order. Shipping charges will be shown on the checkout page and clearly communicated before you confirm your order. We try to offer reasonable shipping policies and are constantly looking for ways to reduce shipping costs.
Order Tracking:
After your order is shipped, we will provide a tracking number so that you can track the shipping status of your order at any time. You can get the latest delivery information by entering the tracking number through our website or the website of your shipping partner.
Confirmation of receipt:
When you receive your order, please double check the integrity of the package and the condition of the item. If any packaging is found to be damaged or the item is defective, please contact our customer service team immediately. We will solve your problem as soon as possible.
International Transport:
For international shipments, there may be additional duties, taxes or customs clearance charges. These charges are determined by the customs department of the destination country and are borne by the recipient. Please note that we have no control over and are not responsible for these additional costs. It is recommended that you understand the relevant regulations and fees of the destination country before purchasing.